---
title: Office Closure and Support Dates
---

Office closure dates for 2025 and support info for Kilimanjaro Consulting.

| View in browser In the Know General announcements from the tribe As the end of the year draws nearer, we would like to take this opportunity to thank you for your support throughout 2025. The success of Kilimanjaro Consulting is based on the relationships we build with our clients, and we would not be where we are without you. We are grateful for the opportunity to work with you in this partnership and for your trust in us. Our passion for helping you to improve efficiency will remain as strong as ever in 2026. We wish you all the best for the holidays and look forward to working with you again in 2026! Office Closure & Support Our offices will close at the Close of Business on Friday, December 19th, 2025.  We will resume normal business on  Monday, January 5th, 2026. How to contact us A skeleton team will be available to attend to any urgent support queries during the year-end period. Our contact details for software and payroll support over this time are: MYOB Acumatica - acumatica.support@kilimanjaro-consulting.com MYOB Exo - support@kilimanjaro-consulting.com Phone: 1300 857 464 (AU) or 0800 436 774 (NZ) Housekeeping Change Freeze Our development and project teams will be implementing a change freeze from Sunday, 14th December, 2025 through to Monday, 5th January, 2026. No software updates will be implemented during this period.   Implementation Our implementation teams return on Monday, January 5th, 2026, and look forward to assisting you in growing your business in the New Year.   Licence Renewal There is no grace period for API licence lapses. We encourage clients whose licences expire on December 31st, 2025, to settle their payments for licence renewal before Friday, December 19th. If you believe your licences are due for renewal during this time and we have not already contacted you, please call or email us as soon as possible.   Server Migrations If you are considering a server migration or software upgrade to your servers over our shutdown period, we strongly encourage you to discuss this with one of our MYOB Exo Team Leaders first. We will need to schedule a consultant to assist you ahead of time, as our support team will be unable to assist.   Backups This is an excellent opportunity to check your local system backups. You should already have a strict backup regime, but ensure you test the recovery process at least once a year. MYOB Exo users should include the SQL database and supporting Clarity files in this backup. If you are a victim of a Crypto-Lock Virus, these backups are your only path to recovery.   Training The Training Team will return on Monday, January 12th, 2026 and is looking forward to providing new ways for you to upskill in your MYOB product. Happy Holidays We wish you all the best and look forward to working with you in 2026. If you have any questions, please reach out to our team. Contact Us Call us: AU-1300 857 464 \| NZ-0800 436 774   Locations  AU Sydney \| Melbourne \| Canberra \| Perth \| Parramatta \| Brisbane NZ Auckland \| Wellington \| Christchurch \| Hamilton Visit the Kilimanjaro Consulting website here!   Kilimanjaro Consulting Pty Ltd \| ABN 32 120 531 937 Sydney Head Office, Level 2, 100 Arthur Street, North Sydney, NSW, 2060, Australia, 1300 857 464 If you no longer wish to receive these emails, click below to manage your preferences or unsubscribe. Unsubscribe Manage Preferences |
| --- |